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The Government of Grenada, through the Ministry of Climate Resilience, the Environment and Renewable Energy (MCRERE) and its Project Implementation Unit (PIU), is implementing the Caribbean Efficient and Green-Energy Buildings Project (CEGEB) with financing from the World Bank. The project will make public buildings such as schools, health facilities and government offices more energy efficient, install solar power, and build a battery storage system, substation and transmission lines at the Maurice Bishop International Airport (MBIA) area with GRENLEC.
This document explains how any member of the public or workers on the project can raise a question, concern or complaint about the project, and what will happen once they do. The Grievance Redress Mechanism (GRM) is free, open to everyone, and available throughout the life of the project.

Have a Grievance? Fill out this form here: https://forms.cloud.microsoft/r/Gy6qSapH8j

What the GRM Means for You
• You have a voice. You can tell us when project activities affect you, your family, your workplace or your community.
• You will be heard and answered. Every concern is recorded, acknowledged, and followed up within set timeframes.
• It is easy to use. You can contact us in person, by phone, SMS, WhatsApp, email, in writing or online.
• You are protected. You may complain anonymously, your identity is kept confidential on request, and no one will face retaliation for raising a concern.
• Problems are fixed early. Your feedback helps us correct problems quickly and improve how the project is delivered.

Who Can Use the GRM and What It Covers
Anyone affected by or interested in the project may use the GRM, including building staff and users, students and parents, patients, vendors, nearby residents and businesses, fishers, airport users, community groups and workers. It covers all parts of the project in Grenada.