Library

CR-REIIF Grievance Redress Mechanism (GRM)

Download (PDF, 394KB)

Document date: November 11, 2026

Document Source

The Caribbean Resilient Renewable Energy Infrastructure Investment Facility Project (CR-REIIF) Project is financed by the World Bank and implemented in Grenada by the Ministry of Climate Resilience, the Environment and Renewable Energy through its Project Implementation Unit (PIU). The Project will strengthen Grenada’s electricity network so that more clean, affordable and reliable renewable energy can reach homes and businesses. Planned works include new 33kV transmission lines, new substation at Pearls, upgrades to existing lines, a back-up grid control center, and the installation of smart electricity meters.

While these works bring long-term benefits, they may cause short-term inconvenience. The Government is committed to listening to the public and addressing concerns quickly and fairly.

Have a Grievance? Fill out the form here: CR-REIIF Grievance Redress Mechanism (GRM) Form

This document explains how any member of the public or workers on the project can raise a question, concern or complaint about the project, and what will happen once they do. The Grievance Redress Mechanism (GRM) is the official, free, and accessible way for any member of the public to ask questions, give feedback, or make a complaint about the Project. It allows problems to be identified early and resolved in a timely, fair, and transparent manner, before they grow into larger disputes.

What the GRM Means for You

  • You have a voice. You can tell us when project activities affect you, your family, your workplace or your community.
  • You will be heard and answered. Every concern is recorded, acknowledged, and followed up within set timeframes.
  • It is easy to use. You can contact us in person, by phone, SMS, WhatsApp, email, in writing or online.
  • You are protected. You may complain anonymously, your identity is kept confidential on request, and no one will face retaliation for raising a concern.
  • Problems are fixed early. Your feedback helps us correct problems quickly and improve how the project is delivered.

Who Can Use the GRM and What It Covers

Anyone who is affected by, or interested in, the Project may use the GRM. This includes residents, road users, businesses, landowners, community groups, and organizations. Someone may also submit a complaint on your behalf with your consent. Examples of issues you can raise include:

  • Noise, dust, vibration, waste or pollution from project works
  • Road closures, traffic disruption, or blocked access to homes and businesses
  • Damage to property, crops, trees or land; land acquisition or compensation matters
  • Planned power interruptions or meter installation linked to project works
  • Safety hazards at or near project sites
  • Conduct of project workers, contractors or staff, including sexual exploitation, abuse or harassment
  • Information, consultation or employment opportunities related to the Project
  • Suggestions, questions and general feedback